Frequently Asked Questions

Wicked Dark FAQ

Orders & Shipping

1. How long does it take to receive my order?

All items are made to order, which helps reduce waste and overproduction. Orders typically take 5-10 business days to be produced and then 3-7 business days for shipping, depending on your location. You’ll receive a tracking number once your order ships.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the U.S.

3. Where do you ship?

We currently only ship within the U.S. International shipping is not available at this time.

4. What shipping carriers do you use?

We use trusted carriers such as USPS, FedEx, and DHL to ensure reliable and fast delivery.

5. Can I change my shipping address after placing an order?

If you need to update your address, contact us immediately through our Contact Page. Once an order has been sent to production, we can’t make changes.

Returns & Exchanges

6. Do you accept returns or exchanges?

Because all Wicked Dark products are printed on demand, we cannot accept returns or exchanges. However, if there’s a defect or issue with your order, contact us through our Contact Page, and we’ll make it right.

7. What if my order arrives damaged or incorrect?

If your item arrives damaged or you received the wrong item, contact us through our Contact Page with your order number and clear photos of the issue within 7 days of receiving your order. We’ll get a replacement sent out to you ASAP.

Products & Sizing

8. What materials are your products made from?

Our apparel is made from high-quality cotton and polyester blends, ensuring durability and comfort. Each product page includes detailed material information.

9. How do I choose the right size?

Check out our Size Guide linked on every product page. If you’re between sizes, we recommend sizing up for a looser fit.

10. How should I wash my Wicked Dark apparel?

For the best longevity:

- Turn garments inside out before washing

- Machine wash cold with similar colors

- Do not bleach

- Do not iron directly on the design

- Hang dry or tumble dry on low heat

Payment & Security

11. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Shopify Payments. All transactions are securely processed.

12. Is my payment information secure?

Yes! Our store is powered by Shopify and follows strict encryption and security standards to protect your payment information.

Other Questions

13. Do you offer custom designs?

Right now, we only sell our in-house designs, but if there’s something specific you’d love to see, let us know!

14. Can I cancel my order?

Once an order is placed, it immediately starts processing, so cancellations are not possible. Double-check everything before placing your order.

15. How can I contact you?

For any questions, visit our Contact Page and send us a message. We usually respond within 24-48 hours.

This version keeps everything accurate and streamlined for your U.S.-only shipping and directs all inquiries to the contact page. Let me know if you need any final tweaks!